Study on the Effectiveness of the Governance Structure of Standardisation, Quality Management, Accreditation and Metrology (SQAM) – Department of Standards Malaysia (DSM)

The Department of Standards Malaysia is an agency under the Ministry of Science, Technology and Innovation (MOSTI) responsible to provide credible standardisation and accreditation services to enhance economic, societal and environmental well-being.


Innovation Associates Consulting was appointed to carry out the Study on the Effectiveness of the Governance Structure of SQAM for STANDARDS MALAYSIA primarily to review the role of STANDARDS MALAYSIA and National Standards Committees (NSC). The objective of the study is to assess the effectiveness of the governance structure of Standardisation, Quality Management, Accreditation and Metrology (SQAM) particularly for STANDARDS MALAYSIA as a national standardisation body and other related standards committees and enforcement bodies/agencies so that the standards development, adoption and enforcement process contributes to the country’s increasing level of competitiveness.


Our scope of work included:

  • Investigate the effectiveness of the SQAM governance structure inclusive of related organisations and committees, in both public and private sectors
  • Examine the organisational structure, functions of the organisation, existing policy, financial, human resources, infrastructure, relationships with related local organisations, relationships and engagement at international level, strategic planning, challenges and its suitability to deliver services effectively as required to fulfill national needs with focus on the ETP and NKEA targets.

We delivered the following value to the client:

  • Recommendations on an effective SQAM governance structure incorporating future operating model to enable SQAM to play a strategic role in national economic development in line with the development goals of ETP
  • Provided a broad implementation roadmap to implement proposed measures to achieve the most appropriate and effective governance structure for SQAM
  • Recommendations addressed structural, organisational, technical and operational aspects of the SQAM landscape and its players, demand and revenue management, and spanned various organisations related to each component of SQAM, to achieve a cohesive and comprehensive outcome