Public Sector Transformation

Governments need to change!

Government agencies today have moved from experimenting with automation to implementing it. We now no longer trying to understand what type technologies are available out there but more of how to adopt it and integrate these technology into our work culture. The objective is simple – Governments need to change its approach on public service delivery to meet the ever-increasing demands of society. However simple the objective may be, coming out with a strong strategy and effective implementation will become a challenge and, in some cases, a huge risk.

iAC understands these demands and risks to governments. We have worked with numerous government agencies throughout the years and our experience have given us the right knowledge and competency to further assist governments in its public sector transformation activities. Our people are well equipped with the best tools and expertise in Public Sector Transformation approach and together with our comprehensive team of Subject Matter Experts (SME) in government services, iAC offers the best solutions in strategy and implementation approach of Transformation Programs that are uniquely designed for any government agencies.

Regulatory Impact Assessment

Every government should seek to establish a regulatory framework that contains quality regulations, which achieve legitimate public policy objectives without imposing unnecessary costs on business and citizens. Quality regulations can foster innovation, facilitate entry into new markets, promote the adoption of international standards, and enhance competition which contributes to increased productivity and inclusive growth.

iAC can assist government in conducting Regulatory Impact Assessment (RIA) within an appropriate systematic framework to ensure that regulations are efficient and effective in a changing and complex world.

What We Do?

iAC adopts the OECD approach to conducting RIA. These include:

  • Understanding the need for RIA and how it affects effectiveness and efficiency
  • How to determine when it is appropriate to regulate?
  • Tools and method to compare benefits and costs of regulation:
  • Break even analysis;
  • Cost-effectiveness analysis;
  • Multi-Criteria Analysis (MCA) etc.
  • Type of data to needed for high quality RIA
  • Ensuring Compliance
  • Communicating Results

Our approach is combining OECD RIA method with other tool such Design Thinking to get the best output of RIA.

Smart City Implementation Strategy

There is no universally accepted definition of a smart city. It means different things to different people. The conceptualization of Smart City, therefore, varies from city to city and country to country, depending on the level of development, willingness to change and reform, resources and aspirations of the city residents.

iAC approach is much aligned with this concept and see Smart City implementation is about utilizing technology, IoTs and data to mainly solve problems of the city. By solving the most pertinent problems of the city efficiently, then only the city can evolve. Adopting smart technology and solutions provide the avenue to brand the city a Smart City.

What We Do?

iAC have developed a 5 steps approach of Smart City Implementation Strategy:


  • Understand city needs. What are the problems we want to solve.


  • Develop smart infrastructure, solutions and services.

  • Building internal competency and readiness.


  • Branding and community awareness.

  • Maximizing data utilisation for planning and commercialization.

Improving Country’s Competitiveness

According to the World Economic Forum, Competitiveness is defined as “the set of institutions, policies and factors that determine the level of productivity of a country”.

It is by this definition countries are being measured against each other in order to improve productivity and wellbeing of its citizens. A more competitive economy is one that likely to grow faster over time.

The main theme here is productivity!

What We Do?

iAC have been actively participating in the effort to increase the competitiveness of the country. The consulting services we provide governments include:

  • Competency building in areas of productivity – effectiveness and efficiency:
  • Lean and six sigma tools training and implementation
  • Provide consultations and tools to project leads in conducting productivity improvement projects
  • Conduct baseline study on World Bank Indicators and Conduct improvements actions on the competitiveness indicators.
  • Communicating results to the World Bank and international community.

Our Subject Matter Expert are well versed with the World Bank Methodology and indicators which can help any government to easily identify gaps and opportunities.